Privacy Policy


Xpedite Systems, Inc. d/b/a Premiere Global Services, ("PGS") recognizes and respects the importance of protecting individuals' privacy. To that end, we have adopted the principles set forth in this Privacy Policy ("Policy") to govern our use and disclosure of individuals' personally identifying information ("Personal Information").

  1. Scope
    This Policy applies to all Personal Information that PGS collects or receives, whether manually or digitally processed.

  2. Our Services
    PGS provides high-volume and value-added electronic mail, facsimile and voice messaging services ("Services") for customers located around the globe. Our customers retain PGS to transmit messages and provide information to their recipients ("Recipients"). In the course of those Services, we are provided by our customers with Personal Information relating to their Recipients. In all cases we simply act as agent for our customers and at their direction. At no time do we do anything other than format or transmit the content of the messages we are asked to send. Our Customer Service Agreement requires that our customers comply with all applicable personal-data privacy laws in compiling and providing us with the Recipient Personal Information. Through some of our value-added services we may collect Personal Information from Recipients. For example, with messageREACH®, we store attachments to messages provided to us by our customer on our server. When the Recipient decides to access the attachment, we are able to report back to our customer that this access has taken place. However, at all times we use any Personal Information we receive only for the purposes and at the direction of the customer associated with the respective Recipient. In addition to facsimile and electronic mail, we also offer voice messaging through our voiceREACHSM service. With voiceREACH, we dial Recipients whose telephone numbers our customers have provided us, in order to deliver pre-recorded messages supplied by our customers. PGS complies with all applicable laws governing the time of day of our voiceREACH calls. We also require our customers to provide appropriate identifying and contact information at the beginning or end of the message through which the Recipient may respond to have his or her number removed from the customer's list or obtain contact information for the customer. Where we collect Personal Information (such as the fact that a call was successfully completed, that a Recipient has requested to receive no further calls, or that the Recipient has a new number), we provide it only to the customer on whose behalf the call was made.

  3. Other Information Collection
    You also may provide us with Personal Information when you contact us with a question or concern about this Policy or about our Services. If you choose to provide your Personal Information in this context, we will use it only to respond to your inquiry or otherwise as required by law.

  4. Transfer of Personal Information
    As noted above, we utilize the Personal Information of Recipients only as directed by our customers in the performance of the Services. We do not disclose the Personal Information to third parties except to the specific customer with whom the Recipient is associated unless otherwise required by law.

  5. Access to Personal Information
    Individuals seeking access to their Personal Information that we have received from a customer must contact the customer directly. PGS requires messages to contain the name or contact information of the customer on whose behalf the message was sent. We also would be happy to provide that contact information to any interested Recipient upon request.

  6. Security
    We utilize reasonable and appropriate protections to ensure that Personal Information in our care is not misused or accessed without authorization. Personal Information is stored on our own servers, with access restricted to those employees or contractors who have a need for such access to perform a legitimate business function relating to the Services or for maintenance, internal security or related issues. Moreover, we generate audit logs that record all access and use of Recipients' Personal Information stored in our databases. Any contractor whom we retain to provide services for us and who will have access to Personal Information must agree in writing to abide by the terms of this Policy.

  7. Data Integrity
    We only use Personal Information that is necessary to perform the Services requested. Occasionally, a customer provides us with more Personal Information than is necessary for that purpose (for example, providing us with a name, street address and e-mail address, when only the name and e-mail address are necessary). In those cases, we identify and utilize only those data that are needed. The rest remain secure and unused until destroyed or returned to the customer. We also only store Personal Information when specifically requested to do so by a customer or as part of our ordinary back-up, archiving process. Archived files are secured as set forth in paragraph 8 above and are destroyed on a regular cycle.

  8. Review of Compliance
    PGS will review its compliance with this Policy on a periodic basis.

  9. Acquisition, Merger or Bankruptcy
    In the event PGS, its parent or any of its affiliates or subsidiaries is acquired by another entity, or merges with a third party, the successor entity will be bound to respect the provisions of this Policy with regard to any Personal Information in its possession prior to the acquisition or merger. In the event of bankruptcy, the provisions of applicable law will apply.

  10. Enforcement
    Concerns regarding our adherence to this Policy should be raised first with our Privacy Compliance Officer, through the contact information provided below.

  11. European Union Safe Harbor Compliance Statement
    European data-privacy laws protect Personal Information that is transferred from the European Union to the United States. The U.S. and E.U. have entered into a "Safe Harbor" that allows U.S. entities receiving Personal Information from the E.U. to satisfy those obligations. The provisions of this Policy satisfy the Safe Harbor Principles. PGS has certified that compliance with the United States Department of Commerce. Because, as explained above, we simply use the Personal Information provided to us to deliver messages and provide related services for our customers, under the Safe Harbor our customers remain responsible for that Personal Information with respect to the individuals concerned. Any additional Personal Information we collect as a result of our Services is provided only to the customer for whom it is collected. PGS's compliance with this Policy is subject to the ultimate authority of the United States Federal Trade Commission, to which complaints that are not adequately resolved through the procedure set forth in paragraph 12 above also may be directed.

  12. Do Not Call Policy
    PGS strives to maintain the highest standards of ethical conduct and is committed to complying with all federal and state telemarketing legislation. No employee or agent of PGS shall engage in conduct that violates the terms of the Telephone Consumer Protection Act of 1991, applicable rules, or state telemarketing regulations. Our personnel are trained to comply with this policy. At your request, PGS will be happy to place your telephone numbers on our Do Not Call List. We will note your request immediately, but it may take up to 30 days to remove your information from active lists. You can make your request by calling 866-849-3243, or by writing to us at: 100 Tormee Drive, Tinton Falls, NJ 07712. When you make a request be sure to include your name, address and all telephone numbers (phone and fax numbers, if applicable) you want to be included on our list. You'll remain on our "Do Not Call" List for 10 years, unless you ask to be removed. If your information changes, please notify us of the new name, address, and telephone number(s) in order to remain on the Do Not Call List. If you would like us to remove you from our Do Not Call List so you may receive telephone solicitations by PGS or its customers, notify us by contacting Customer Service at the number indicated above. You may also send us correspondence by mail at the address indicated above. If your name, address or telephone number ever changes, you must give us your new information for your "Do Not Call" status to remain in effect.

  13. Corporate Privacy Officer
    To contact our Corporate Privacy Officer when indicated by this Policy or to address questions regarding PGS's privacy practices, please e-mail     privacy@premiereglobal.com or call 1-800-966-3297.